Frequently Asked Questions

Why should you buy from A Smash Hit Display Products?
Because we have a great selection at guaranteed lowest prices.  We constantly monitor our competition to make sure you're getting the best price.  We also offer extreme flexibility in customizing your display with graphics and accessories.  We also strive to make sure you're completely satisfied.  If not, we better hear about it so we can remedy the situation.

When should I order a display?
Planning in advance will always make things run smoother.  We recommend that you order at least three weeks in advance for displays without graphics and at least six weeks with graphics.  We of course can always rush things and we strive to more than meet your expectations, but having that extra time will make sure all goes as planned and your display will be ready for your event.

How can I place an order?
A Smash Hit Display Products accepts orders via our toll-free phone at (800) 762-9854, fax (804) 545-2896, our secure shopping cart and e-mail.

What forms of payment do you accept?
We accept Visa and MasterCard which are great for expediting shipment. Cashiers checks or money orders at time of order will also expedite shipment. Our street address for overnight shipment of orders or checks is:

Smash Hit Displays, LLC

14181 O'Halleran Place SE

Olalla, WA 98359

How much is shipping?
Ground shipping in the 48 US Continental States is free of charge.  Additional charges will apply for expedited shipping services and include FedEx Next Day, 2=day and 3-day services.

How are displays shipped?
We ship FedEx ground within the 48 continental US states but can ship via expedited services.  Once you receive your display, most can be shipped to your event by package carriers including ground, overnight or checked as airline baggage.

What is your lead-time? How long will it take to get my display shipped?
Our standard lead time on all colors is 7-10 days. Black (Coal), blue (Imperial) and silver can ship same or next day and is always in stock.

Do you charge tax?
Tax is charged to deliveries in Washington (8.6%) and California (8.25%).

Which display is best for me?
Most people find floor displays the most effective, and they feel they get the most impact for the money.  When choosing between Pop Up Displays and Panel System Displays you should consider overall display weight, number of employees to setup and who is managing your tradeshows.  If you're 5'2" and 95 pounds you're much better off with a pop-up display than a panel system.  In the end though, you can always have the convention setup your display, no matter the size or complexity for a fee.

How much do your exhibits weigh?
Ten foot displays weigh on average 95 lbs. fully packed.  Eight foot displays around 85 lbs, 20 foot displays approximately 185 lbs and tabletop models 50 lbs.  You can use our Model Comparison Pages to see weights for all our models.

Popup Display Model Comparison

Panel System Model Comparison

Does the shipping case have wheels?
Yes. Each display case has high-density casters making the display easy to transport.

How do the fabric panels and mural graphics connect to the frame?
Panels and Murals connect using a flexible magnet-to-magnet or magnet to metal strip.  These strips are located on the edge of the long side of panels or murals and connect to the channel bars.

Are your fabric panels within fire safety specification?
 

Yes. Frontrunner and Prelude fabric are certified under the following specifications:
 

Flame Retardant Characteristics
ASTM E84-91a "Tunnel Test": Complies with NFPA class A and UBC Class I,
UBC 8-2 (fully Lined protocol): Meets "acceptance criteria"

How long does it take to set up? Is it easy?
Set up usually takes about 15-20 minutes.  With practice you can have it up in less than 10 minutes. All of our products come with easy-to-read and diagram instructions.  These instructions can be found on our website with each model.

What warranty comes with your trade show displays?
We offer a lifetime warranty on the frames of Pop Up displays and a manufacturers defect on all other components.  Wear and tear from shipping, use at conventions and other misuse is not covered under the warranty. 

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